My Call Center Experience!!

1st memorable experience:

Thank you for calling this is Rhema how may I help u today?

Customer: yah my internet is not working.

me: I’m so sorry for the inconvenience ma’am, but no worries I’d love to assist you with that right away. ma'am let me just pull out your account here, with all the details you’ve given me

Now let me just validate. To refresh your modem can we please unplug and re-plug your modem from the power cord to the power source for like about 30 seconds?

Customer: I’m doing this a lot of times already

Me: I’m just making sure that there is connection from your outside plant and that your modem is receiving enough signal.

Customer: I’m not gonna do that again, I need a technician to see my line. (dead air for about 5 sec) But okey let’s try troubleshooting again.

(after 30 mins of troubleshooting)

Me: Since we’ve done all the troubleshooting and still your modem is not receiving any signals from the outside plant, I’ll send you a tech to check your outside line, would that be okey?

Customer: I guess so. Do I have a choice?

(deadma! After all the quotation of msc)

Me: the earliest available date and time would be June 23, 2014 between 8:30am to 12:30 pm, are you free on that date and time?

Customer: No

Me: so what would be the most convenient time for you on that day?

Customer: I’m in the office the whole week and a trip the next week

Me: is there anyone above 18 yrs of age to assist our tech?

Customer: none. I’ll be calling you again next week.

Customer: (hang up)

me: diputa!!!! FCR ko!

                                                             

2nd:

AT THE END OF A COMPLAINT CALL

me: okay ma'am thank you for calling and letting us know your problem but the best person that could assist you is our care group department

Customer: so you mean you cant help me?

Me: were technical support we only cater internet line issues and the person that caters new order is our care group department or the business office

Customer: but the BO transferred me to you, so who am I talking to again?

Me: this is Rhema from the tech support and I do apologize, we can’t cater billing in this department ma’am

Customer: yes you said that a lot of times (hang up)

Me: Kai ndi ka kaintindi!

3rd:

Customer: I'd like you to check my order modem and when would I get it.

me: ok ma'am could i have your account number pls?

(after giving the account # and typing it in)

me: I'm sorry ma'am but I can't find your order, could I have the name in the account pls.

Customer: my god you don't have to be a rocket scientist to find that. it's..(gave name)

Me: I'm sorry ma'am I still can't find it. could I ask for your email add instead?

Customer: god your stupid! all you need to do is type that in! it's *******

me: sorry ma'am I still can't find it could I ask for your last 4 of your socials (wrong socials)?

Customer: you dumbass you are the worst agent! it's ****

me: I'm sorry ma'am I still can't find it. I assume it wasn't entered ma'am

Customer: damn it give me supervisor you moron

me:(super pissed) I'd be happy to ma'am. Can I put you on hold for like 3-5 mins?

(hulat kda! called a supervisor..sup said same thing to her)

Customer: ok let me validate to the BO then

(puta ya ako pa ang mango!!! daw nami hamblan "who's dumb now?")

WRONG NAMES I'VE BEEN CALLED:

1.       Ema

2.       Jemma

3.       Ella

4.       Ana

5.       Emy

hahaha sa wala pa ka call center try nyo!!!

super sadya gd ya QNG SWELDO

(wala q gn butang ang important details or process kay hindi pwedi..)