My Call Center Experience!!

1st memorable experience:

Thank you for calling this is Rhema how may I help u today?

Customer: yah my internet is not working.

me: I’m so sorry for the inconvenience ma’am, but no worries I’d love to assist you with that right away. ma'am let me just pull out your account here, with all the details you’ve given me

Now let me just validate. To refresh your modem can we please unplug and re-plug your modem from the power cord to the power source for like about 30 seconds?

Customer: I’m doing this a lot of times already

Me: I’m just making sure that there is connection from your outside plant and that your modem is receiving enough signal.

Customer: I’m not gonna do that again, I need a technician to see my line. (dead air for about 5 sec) But okey let’s try troubleshooting again.

(after 30 mins of troubleshooting)

Me: Since we’ve done all the troubleshooting and still your modem is not receiving any signals from the outside plant, I’ll send you a tech to check your outside line, would that be okey?

Customer: I guess so. Do I have a choice?

(deadma! After all the quotation of msc)

Me: the earliest available date and time would be June 23, 2014 between 8:30am to 12:30 pm, are you free on that date and time?

Customer: No

Me: so what would be the most convenient time for you on that day?

Customer: I’m in the office the whole week and a trip the next week

Me: is there anyone above 18 yrs of age to assist our tech?

Customer: none. I’ll be calling you again next week.

Customer: (hang up)

me: diputa!!!! FCR ko!

                                                             

2nd:

AT THE END OF A COMPLAINT CALL

me: okay ma'am thank you for calling and letting us know your problem but the best person that could assist you is our care group department

Customer: so you mean you cant help me?

Me: were technical support we only cater internet line issues and the person that caters new order is our care group department or the business office

Customer: but the BO transferred me to you, so who am I talking to again?

Me: this is Rhema from the tech support and I do apologize, we can’t cater billing in this department ma’am

Customer: yes you said that a lot of times (hang up)

Me: Kai ndi ka kaintindi!

3rd:

Customer: I'd like you to check my order modem and when would I get it.

me: ok ma'am could i have your account number pls?

(after giving the account # and typing it in)

me: I'm sorry ma'am but I can't find your order, could I have the name in the account pls.

Customer: my god you don't have to be a rocket scientist to find that. it's..(gave name)

Me: I'm sorry ma'am I still can't find it. could I ask for your email add instead?

Customer: god your stupid! all you need to do is type that in! it's *******

me: sorry ma'am I still can't find it could I ask for your last 4 of your socials (wrong socials)?

Customer: you dumbass you are the worst agent! it's ****

me: I'm sorry ma'am I still can't find it. I assume it wasn't entered ma'am

Customer: damn it give me supervisor you moron

me:(super pissed) I'd be happy to ma'am. Can I put you on hold for like 3-5 mins?

(hulat kda! called a supervisor..sup said same thing to her)

Customer: ok let me validate to the BO then

(puta ya ako pa ang mango!!! daw nami hamblan "who's dumb now?")

WRONG NAMES I'VE BEEN CALLED:

1.       Ema

2.       Jemma

3.       Ella

4.       Ana

5.       Emy

hahaha sa wala pa ka call center try nyo!!!

super sadya gd ya QNG SWELDO

(wala q gn butang ang important details or process kay hindi pwedi..) 

self dysfunction...

We all experience times in life when we feel uncertain about our abilities. We may feel less than confident about ourselves. Maybe you aren’t sure what the outcome of a situation will be, or you have an opportunity that seems a little over your head. I’ve found that anytime God wants to increase us, He has to stretch us first. He has to help us see beyond our limitations and learn to trust that He knows what is in us and how to get it out of us. He knows you better than you know yourself, and He is certain of your abilities!

Many people are familiar with world-famous boxer, Muhammad Ali and his renowned trainer, Angelo Dundee. What most people don’t know is that just before every boxing match, Dundee would write a number on a small slip of paper and place it inside Ali’s glove. That may sound like a strange thing to give a boxer right before a fight, but Dundee had a reason for what he did. The number that he wrote on that slip of paper was the round in which he predicted Ali would knock out his opponent. Dundee was so confident in Ali’s ability that he didn’t just guess whether or not Ali would win, but when he would win—and Ali knew it.

I love that story because it shows the confidence Ali’s trainer had in him and the positive effect it had. I believe that confidence played a tremendous part in the champ’s amazing success as one of the greatest boxers that ever lived. Dundee was certain of Muhammad Ali’s ability to succeed, and the confidence that he instilled in his friend helped to give Ali a champion’s mentality.

In the same way, God is certain of your ability to succeed. After all, He placed it there. Even when you’re not certain of the outcome, God has confidence in you. Let that sink down into your heart today—the God who holds the universe in the palm of His hand has faith in you. When you really embrace that truth, it will cause you to have a champion’s mentality. With God, it’s not whether or not you will have victory—it’s just a matter of when!

Wonderful Destiny!

At some point in our lives, every one of us has missed out on God-given opportunities. Maybe you can think of a few right now. If so, I want to encourage you: Don’t live in regret. Don’t let lost opportunities make you feel disappointed and discouraged. God is bigger than your lost opportunities. No matter what has happened in your past, He can still get your life back on track!

It’s sort of like using one of those GPS systems in your car. You set the location to where you want to go, and the GPS calculates the best route. You can be driving along and get distracted and completely miss the street where the GPS instructed you to turn, but that doesn’t mean you’ll never reach your destination. You wouldn’t just pull off to the side of the road crying and say, “Now I’m stuck here. I’ll never get where I need to go all because I missed my turn!” No, there’s always another way to get there. In fact, that GPS system will instantly recalculate the route to your destination based on your present location.

Well, God works in a similar way. He is constantly giving us direction, speaking to our hearts, leading us by granting peace or unrest in our spirits. But even when we miss His instructions—and we all do from time to time—He will recalculate our route and get us back where we need to be.

I love what the apostle Paul said in Philippians 3:13: “One thing I do: Forgetting what is behind and straining toward what is ahead.” He was saying, we must turn our thoughts toward the future and keep looking for new opportunities. God is a restorer, and He loves to restore opportunities. It may not always happen the way you think, but keep your heart open to Him. He’ll get you back on track toward the wonderful destiny He has prepared for you!